Automation - Enhancing Be's Operational Efficiency
50%
Delivering comprehensive efficiency in time and cost management
Be Vietnam - Empowering Operational Efficiency with Pancake Solutions
In 2018, Be is a proudly 'Make in Vietnam' ride-hailing platform that quickly captured market share and expanded its service ecosystem. To enhance user experiences, Be has partnered with Pancake to deliver innovative operational optimization solutions, securing its position as a top 2 player in Vietnam and paving the way for global expansion.
Be Vietnam - Empowering Operational Efficiency with Pancake Solutions
In 2018, Be is a proudly 'Make in Vietnam' ride-hailing platform that quickly captured market share and expanded its service ecosystem. To enhance user experiences, Be has partnered with Pancake to deliver innovative operational optimization solutions, securing its position as a top 2 player in Vietnam and paving the way for global expansion.
The challenge: How to optimize operational processes?
As one of Vietnam's top ride-hailing platforms, Be faces challenges in managing its driver and restaurant partner network across channels like Facebook, TikTok, and its website. To simplify driver and restaurant onboarding, improve customer care, and handle conversations efficiently, Be needs a flexible and all-in-one management system.
Solutions
Enhancing Multichannel Customer Conversation Management
With Pancake's multi-channel messaging feature, Be has combined interactions from platforms like Facebook and TikTok into one easy-to-manage system. This helps Be's customer care team quickly handle driver and restaurant registrations, ensuring no requests are missed. Response times are faster, providing customers with a smoother and more efficient experience.
Solutions
Efficiently Managing Drivers and Restaurant Partners with Pancake CRM
To enhance relationship management, Be adopted Pancake CRM to streamline driver and restaurant partner registrations, delivering a seamless and personalized experience. With everything managed on a single, unified platform, Be ensures efficient relationship management and faster registration processes.
Solutions
Enhancing Customer Support and Sales with Chatbot Technology
Be has taken a significant step forward by integrating seamlessly with Botcake, bringing powerful automation to its operations. Botcake quickly handles common questions and automatically segments customers, allowing Be to provide more personalized support. This reduces the workload for the support team, letting them focus on more complex issues while ensuring faster and more efficient service for customers.
Be's Impressive Achievements in Number
The collaboration between Be and Pancake has marked a breakthrough in operational efficiency. This partnership has helped Be reduce costs and time while enhancing the experience for both customers and drivers. This success not only solidifies Be's strong position in the market but also showcases its innovation and exceptional competitiveness in the transportation industry.
x3
Customer Satisfaction
-40%
Operational Costs
-50%
Operational Time
“Pancake has provided Be with truly effective technological solutions. Thanks to this, we have optimized our operational processes, minimized costs and time, while enhancing the experience for customers, restaurants, and drivers. This is a meaningful partnership that helps Be move further and reinforces its position in the market.”
Ready to
boost your business?
Book a demo with Pancake experts to discover the best solutions for your business
Yody - Enhancing Automation and Multi-Channel Optimization
-30%
Optimizing operations to boost revenue and deliver an exceptional customer experience
KangJin Beauty - Optimizing Customer Care Solutions
+66%
Helps manage conversations effectively and deliver an excellent experience to customers.
Success story of Modanisa with WhatsApp
70%
Customer inquiries resolved without a need to go to live support
FPT Shop - All-in-One Management on a Single Platform
90%
Easily manage conversations and boost employee performance.
ILA - Enhancing Customer Management and Service
95%
Providing excellent service to customers, while boosting student enrollment numbers significantly.
Phong cach Sai Gon - Boost revenue & Optimize management
38%
Boost efficiency, increase revenue, and achieve sustainable growth
Automation - Enhancing Be's Operational Efficiency
50%
Delivering comprehensive efficiency in time and cost management
Yody - Enhancing Automation and Multi-Channel Optimization
-30%
Optimizing operations to boost revenue and deliver an exceptional customer experience
KangJin Beauty - Optimizing Customer Care Solutions
+66%
Helps manage conversations effectively and deliver an excellent experience to customers.
Success story of Modanisa with WhatsApp
70%
Customer inquiries resolved without a need to go to live support
FPT Shop - All-in-One Management on a Single Platform
90%
Easily manage conversations and boost employee performance.
ILA - Enhancing Customer Management and Service
95%
Providing excellent service to customers, while boosting student enrollment numbers significantly.
Phong cach Sai Gon - Boost revenue & Optimize management
38%
Boost efficiency, increase revenue, and achieve sustainable growth