Automation - Enhancing Be's Operational Efficiency
50%
Delivering comprehensive efficiency in time and cost management
ILA - Optimizing Customer Interaction and Management with Pancake
ILA, a top English language training provider in Vietnam with modern centers and international curricula, has improved customer interactions using Pancake’s solutions. This has enabled ILA to quickly respond to the needs of parents and students, offering a better learning experience and enhanced service.
ILA - Optimizing Customer Interaction and Management with Pancake
ILA, a top English language training provider in Vietnam with modern centers and international curricula, has improved customer interactions using Pancake’s solutions. This has enabled ILA to quickly respond to the needs of parents and students, offering a better learning experience and enhanced service.
Challenge: The difficulties ILA is facing
Managing the large number of interactions from students and parents on platforms like Facebook, Zalo, Instagram, and others has become a challenge for ILA. There is increasing pressure to respond faster, provide consistent advice, and manage staff performance effectively. To maintain high service quality and meet customer expectations, ILA needs a solution that streamlines processes and improves efficiency.
Solutions
Improving interaction efficiency with a multi-channel chat solution
Optimize all customer interactions with a multi-channel chat solution! Integrate messages from Facebook, Zalo, Instagram, and your Website into a single platform, enabling faster and more professional responses. This is the key to making a lasting impression and enhancing customer satisfaction.
Solutions
CRM – A flexible customer management solution
CRM helps businesses manage, track, and analyze customer data intelligently, improving care efficiency and personalizing the customer experience. It optimizes team performance, accelerates workflows, and enhances customer satisfaction. With CRM, businesses can easily seize opportunities and maintain a competitive edge in the market.
Outstanding Achievements
After implementing Pancake's solutions, ILA has made significant progress in customer management and support. The integration of multi-channel chat has enabled ILA to handle interactions faster, more consistently, and professionally, delivering an exceptional service experience. At the same time, the team has become more efficient, boosting student satisfaction and solidifying ILA's leadership position in the education sector.
x3
Customer response time
+95%
Customer Satisfaction
+40%
Number of Students
“Pancake has truly been a game changer for ILA in enhancing service quality. The multi-channel chat system allows us to manage interactions with students and parents more conveniently and quickly, while the CRM helps personalize the experience and manage data effectively. As a result, response times have improved significantly, our team works more efficiently, and ILA's services continue to reach new heights.”
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Book a demo with Pancake experts to discover the best solutions for your business
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