Automation - Enhancing Be's Operational Efficiency
50%
Delivering comprehensive efficiency in time and cost management
Yody - Enhancing Automation and Streamlining Multi-Channel Operations
Yody is a modern Vietnamese fashion brand with youthful, diverse designs that offer comfort for all ages. With a wide store network and affordable prices, Yody is a favorite among customers. By partnering with Pancake, Yody has streamlined its processes from design to customer care, providing a faster and smoother shopping experience
Yody - Enhancing Automation and Streamlining Multi-Channel Operations
Yody is a modern Vietnamese fashion brand with youthful, diverse designs that offer comfort for all ages. With a wide store network and affordable prices, Yody is a favorite among customers. By partnering with Pancake, Yody has streamlined its processes from design to customer care, providing a faster and smoother shopping experience
Challenge: How to expand multi-channel and optimize processes?
With rapid growth in orders and customers, Yody faced challenges managing and operating across multiple channels. The lack of connection between order management and customer care systems led to errors, affecting efficiency and customer experience. Yody is now looking for a solution to optimize these processes.
Solutions
Centralized Multi-Channel Messaging Management with Pancake
Pancake helps businesses manage conversations effectively across social platforms like Facebook, TikTok, and Zalo. From tracking orders to engaging with customers, Pancake syncs information seamlessly across all channels, optimizing sales processes and enhancing the customer experience. Managing multi-channel customers has never been easier or more efficient.
Solutions
Effortless 24/7 Customer Care and Upselling with Botcake
Using Botcake for sales and customer care has greatly improved Yody's team efficiency. Instead of manually sending messages to customers in multiple stages—first, second, and third follow-ups—the automated workflows of Botcake now handle this entirely, delivering high accuracy and efficiency.
Solutions
Enhance Advertising Performance with Pancake POS and CAPI
Pancake’s POS integrates with CAPI to maximize advertising effectiveness on Facebook. By accurately collecting and transmitting customer data, CAPI helps optimize ad campaigns, enhance marketing results, and lower costs. This solution enables businesses to target the right audience, increase conversion rates, and achieve higher ROI - Return on Investment.
Solutions
Optimize Multi-Channel Sales Management with Pancake POS
Pancake POS makes it easy to manage orders and products across online channels and in-store. With seamless integration into Yody’s internal systems, it helps streamline multi-channel operations for better efficiency. Features like Livestream support and product tagging on Messenger boost customer engagement and open up new sales opportunities.
Yody has achieved significant success
With Pancake's comprehensive solutions, Yody has optimized its operations, from managing orders to running ads, achieving impressive efficiency. The smart integration boosts customer interaction, improves the shopping experience, and strengthens Yody's brand in the hearts of its customers.
+20%
Online Channel Revenue
+15%
Optimize Sales Management
-30%
Advertising Costs
“I’m truly impressed with the changes Pancake has brought. Previously, managing orders and syncing data across sales channels was a challenge, but now everything is much smoother and more efficient.
Moreover, optimizing operational processes has saved time and improved the customer experience. This has helped Yody grow significantly and solidify its position in the market”
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